Actually, our aim is for you not to need us at all - because SMA products do their job for 20 years or more, even under extreme conditions. But we are also realists. When something goes wrong, we will provide fast and competent support - today and in the future.

Always close-by

Our top priority is to ensure you have PV yields for the long term. For this reason, we have built up a reliable service network around the world. Our replacement devices, which are usually sent on the same day, come equipped with the required modifications and updates. We have set up a free hotline in all our foreign branches, and these provide you with service support over the telephone.
Figures are not the most important thing for us. We want you to be happy with our service - with our friendly and qualified employees, with contracts that are tailored to meet your individual requirements and with our fast response times. Service excellence is our goal. Why? To offer you the best and most efficient service that is not only felt but experienced in an objective and concrete manner.

We help you before you need us

We communicate openly and fairly. After all, it is important to us that our cooperation with you is based on partnership. This includes acting before something happens. For example, if we discover irregularities in an inverter type, we will carry out proactive updates directly with you on your premises. This ensures that breakdowns do not occur. And your suggestions are often directly incorporated into the development of new services. That means benefits for both of us.