THE SMA SERVICE LINE
Get expert support for your technical needs. Find our contact info on the right side of this page and give us a call or send us an email. We’re happy to help with questions on a wide variety of topics including:
- Use of our communication hardware and software
- Operation and failure analysis
- Troubleshooting and exchange of Sunny Boys
- General questions about Sunny Boys
COMPREHENSIVE WARRANTY PROGRAM
SMA meets the challenges of an always changing photovoltaic market by offering an enhanced extended service warranty concept, providing even more coverage and support for our valued partners. You can purchase an extended warranty at any time during the original manufacturer’s warranty coverage period, and you can purchase an extended warranty on a repaired unit at any time during the one-year period following the repair.
Click on the banner below to learn more about our manufacturer’s warranty and extended warranty options.
To learn more about the warranty option for a specific SMA product, please click here to visit our Downloads page and select a product from the list.
We will keep down time to a minimum by shipping a replacement device as soon as possible, generally the same day as your call or online request. Should our inverter need replacement, we will provide you with an upgrade containing the latest technology. We will even exchange discontinued inverters with a new model where technically feasible. SMA technology is continuously evolving. With our unique future-proof guarantee, your customer can be assured his or her replacement device will perform as well as, or better than, when it was first installed.
If your eligible inverter is within warranty, it will be replaced at no cost. The SB1100U, SWR1800U, SWR2100U, SWR2500U, SB3300U, SB3800U, and SB6000U are currently eligible for the SMA upgrade program. SMA will even dispose of your old inverter properly in order to comply with electronic waste disposal laws.
COMMERCIAL OPERATIONS AND MAINTENANCE
Maintained plant performance results in maintained profit. At SMA, our talented team of field-service engineers and critical support staff provide a range of services from thorough inspections and equipment testing, 24/7 customer support, emergency response, warranty administration and other valuable O&M services.