SERVICE FOR MEDIUM POWER SOLUTIONS

   

EXCEPTIONAL SERVICE THAT PAYS OFF

SMA takes great care to ensure that your PV system is supported throughout its entire life-cycle. Our flexible service offerings are designed to support solar power professionals of all skill levels in projects both large and small. Whether its system design utilizing our award winning Sunny Design software or troubleshooting an inverter in the field with the help of the SMA service line, we’ll be here for you.
   

Services
0
Solar Design Tools
Online tools for automatic string dimensioning and precise calculation.
Solar Design Tools »
0
Downloads
All documents concerning our products are available here.
To the download area »
Number One Ranked Service

In a recent IMS Research survey, SMA was selected as the most preferred PV inverter brand both globally and in the U.S.

“The survey highlighted the importance of warranty and after sales service plans for customers, with more than 90 percent of respondents indicating that they are ‘important for most projects’ or ‘critical for all projects.’”

“PV inverter suppliers were ranked as to which suppliers offer the most attractive warranty and service plans. Once again, SMA Solar Technology ranked first with more than 35 percent of the votes.”

Source: IMS Research

THE SMA SERVICE LINE

Get expert support for your technical needs. Find our contact info on the right side of this page and give us a call or send us an email. We’re happy to help with questions on a wide variety of topics including:

  • Commissioning
  • Use of our communication hardware and software
  • Operation and failure analysis
  • Troubleshooting and exchange of Sunny Boys
  • General questions about Sunny Boys


COMPREHENSIVE WARRANTY PROGRAM

SMA meets the challenges of an always changing photovoltaic market by offering an enhanced extended service warranty concept, providing even more coverage and support for our valued partners. You can purchase an extended warranty at any time during the original manufacturer’s warranty coverage period, and you can purchase an extended warranty on a repaired unit at any time during the one-year period following the repair.

Click on the banner below to learn more about our manufacturer’s warranty and extended warranty options.

  
To learn more about the warranty option for a specific SMA product, please click here to visit our Downloads page and select a product from the list. 

REPLACEMENT SERVICE

We will keep down time to a minimum by shipping a replacement device as soon as possible, generally the same day as your call or online request.

FUTURE-PROOF WARRANTY 

SMA wants to protect your customer’s solar investment. Should our inverter need replacement, we will provide you with an upgrade containing the latest technology. We will even exchange discontinued inverters with a new model where technically feasible. SMA technology is continuously evolving. With our unique future-proof guarantee, your customer can be assured his or her replacement device will perform as well as, or better than, when it was first installed.

UPGRADE PROGRAM

If your eligible inverter is within warranty, it will be replaced at no cost. The SB1100U, SWR1800U, SWR2100U, SWR2500U, SB3300U, SB3800U, and SB6000U are currently eligible for the SMA upgrade program. SMA will even dispose of your old inverter properly in order to comply with electronic waste disposal laws.

SMA Service Line

Our Service Line team is available to provide expert advice Monday through Friday from 6:00 a.m. to 5:00 p.m. Pacific time.

Service Line phone number (Toll free):

+1 877-697-6283
+1 877-MY-SMATech

Service@SMA-America.com