SERVICE FOR POWER PLANT SOLUTIONS

PROTECT YOUR INVESTMENT WITH SMA

While professional design, top quality components and precise installation go a long way toward the long-term success of a PV plant, properly accounting for start-up, O&M, and availability services is vital to ensure maximum production and superior financial returns.

SMA’s Solar Asset Management portfolio of services provides developers, EPCs, utilities, and investors with the PV industry’s best financial backstop and long-term plan to maximize system performance.

SMA Service Line

Our Service Line team is available to provide expert advice Monday through Friday from 6:00 a.m. to 5:00 p.m. Pacific time.

Service Line phone number (Toll free):

+1 877-697-6283
+1 877-MY-SMATech

Service@SMA-America.com

Number One Ranked Service

In a recent IMS Research survey, SMA was selected as the most preferred PV inverter brand both globally and in the U.S.

“The survey highlighted the importance of warranty and after sales service plans for customers, with more than 90 percent of respondents indicating that they are ‘important for most projects’ or ‘critical for all projects.’”

“PV inverter suppliers were ranked as to which suppliers offer the most attractive warranty and service plans. Once again, SMA Solar Technology ranked first with more than 35 percent of the votes.”

Source: IMS Research

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Solar Design Tools
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GRID EMULATION™

Accelerate Your Business, Mitigate Risk

SMA offers a first-of-its kind service called Grid Emulation™ that offers its partners the unique ability to significantly pull forward their commercial operation dates. It arms developers and EPCs with the ability to pull forward commissioning, providing a dependable defense against project delays.

Proven on the largest plants in the world, Grid Emulation is a game changer in the way large-scale PV plants are tested and brought online. 

COMMISSIONING

Success Begins with the Essentials

Proper commissioning is absolutely critical to maximizing project velocity. SMA’s global team of field service engineers provides the industry’s most thorough commissioning process. With more than 100 inverter and system checks during the commissioning process, we make sure your SMA inverters are electrically and mechanically sound and ready for optimum performance.

PREVENTATIVE MAINTENANCE 98

Vital Care to Achieve Outstanding Reliability

With SMA Preventative Maintenance 98, plant owners benefit from a program that fits seamlessly with plant-level O&M plans and is backed by our 98% inverter availability guarantee. It is based on experienced field service engineers who apply the latest techniques and training to keep the inverters running at optimal levels, often in challengingenvironments.
 

During annual service appointments, SMA experts perform a comprehensive 20-point inspection, which includes 17 functional tests. A careful fault history analysis is completed and maintenance is carried out to proactively eliminate a potential reduction in performance. We aren’t just confident in our team’s ability to maximize your plant’s performance, we guarantee it.

EXTENDED WARRANTY

Future-Proof Your Investment

The SMA Extended Warranty provides the outstanding guarantees needed to secure funding and execute operationally by protecting against unforeseen costs from electrical or mechanical issues that may arise over the life of your PV plant. This future-proof assurance provides added confidence to financiers, developers and utilities by leveling your O&M cost models and optimizing your internal rate of return (IRR). It includes 100 percent coverage of all spare parts, remote and onsite diagnostic and repair services, as well as travel and expense costs.

PLANT-WIDE OPERATIONS AND MAINTENANCE

Executing a successful O&M strategy is paramount to the long-term viability (and profitability) of a PV plant. SMA – already the world’s largest servicer of solar inverters – offers a comprehensive range of services from thorough inspections and equipment testing, 24/7 customer support, emergency response, warranty administration, annual performance ratio guarantees, remote monitoring and other valuable O&M services.

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BUNDLE SERVICE PACKAGES FOR VALUE PRICING

Predictable Cost Planning Made Easy

Fixed cost budgeting is key to a long-term service strategy. SMA has created discount levels to make it easy to plan and choose multiple service packages customized to meet your solar asset management needs. The added convenience of a single-source service provider plus attractive discount rates provides system owners with simple, predictable costs that fit within any long-term plan.