Support

1. Datasheets, Manuals & Guides: All documents are available on the product pages or in the download area. Under “Downloads,” you’ll also find an archive with documents for all discontinued products.

2. Installation & Commissioning: Use the SMA 360° App (Note: Not all SMA products are supported. For devices with older firmware versions, an update may be required.)
   Paid Commissioning Support, onsite and remote options available.

3. Registration: Register the system in Sunny Portal powered by ennexOS.
   Don’t have an SMA ID or a first-time user? Sign up here.

4. Activate Warranty: Register SMA products in the Online Service Center.

• Register your system in the Sunny Portal powered by ennexOS

• Register SMA products in the Online Service Center to activate and extend the factory warranty.

Find resources for updating utility required parameter changes in your SMA inverter under product → downloads → background information.

Use the Online Service Center:

1. Filter information by error codes

2. Ask the chatbot, Sunny

3. Create a service request

4. Contact the toll free Service Line with your case number at +1 (877) 697-6283

5. Need to replace an inverter? Request a replacement in the Online Service Center as long as your product is within the standard factory or extended warranty window.

   • Create a case for replacement in the Online Service Center and a replacement device will be shipped within 48 hours upon approval. Please note, the remaining warranty period transfers to the replacement device.

Reach out to one of our SMA Authorized Distributor partners or find a POWERUP+ Installer near you

• Plan your PV system with Sunny Design

The SMA ID is your access to all digital SMA applications:

• To set up your SMA ID, go to Registration and Login

• For help with questions or issues: SMA ID FAQs and Support

• First, check whether automatic firmware updates are enabled for your device.

• Firmware updates are available on the respective product page and in the download area under the “New” tab.

• If passwords and/or product keys are no longer available, there are two types of product keys depending on the software version: PUK and PUK 2.0.

• Guideline for creating PUK & PUK 2.0.

• Guideline for creating PUK 2.0 from firmware version ≥ 4.xx.xx.R.

• Datasheets, declarations of conformity, manuals and other documents can be found on the product page and in the download area.

• Archive: The download area includes an archive with all essential documents for SMA products that are no longer available.

• Download the SMA Compatibility Matrix to check which SMA components are compatible with each other.

• Check compatibility: Inverters, storage systems and accessories must be technically compatible.

• Perform firmware updates: Ensure all devices have the latest software version before integration.

• Configure communication: Correctly set protocols such as Modbus, Speedwire or CAN bus.

• Activate monitoring: After commissioning, set up monitoring in Sunny Portal powered by ennexOS.

• Information on SMA solutions and applications:

  • For homes: SMA Home Energy Solution

  • For businesses: SMA Commercial Energy Solution

• Product details, brochures, and datasheets: Product pages & Download area

• High-quality webinars & training: SMA Solar Academy

• E-learning & TechTip videos: Available anytime on the SMA YouTube Channel.

• Video training for installers in the Online Service Center (registration required).

• Support documentation for older SMA products can be found under Downloads à Category à Archive.

Interested in a new PV system or adding backup or storage options? Find SMA Authorized Distributor near you.

SMA Authorized Distributors

• A qualified PV installer has set up your system and knows it best. Therefore, they should be your first point of contact for technical issues.

• Use the SMA Online Service Center for support:

  • Filter information by error codes

  • Ask the chatbot

  • Create a service request including order number

  • Contact the Service Line at +1 877-MY-SMATech (+1 877-697-6283) with your order number

• Important: Work on electrical systems must only be carried out by professionals with the appropriate qualifications! For any issues, contact a professional installer.

The SMA ID is your access to all digital SMA applications:

• To set up your SMA ID, go to Registration and Login

• For help with questions or issues: SMA ID FAQs and Support

• You or your installer will create, register and add devices to your PV system in Sunny Portal powered by ennexOS, a cloud-based platform from SMA for monitoring, control and analysis of solar systems.

• Requirements: Internet connection, registration key (RID) and product identification key (PIC) from the device.

The SMA factory warranty applies to all new devices but only starts after commissioning. To activate it correctly, product registration in the SMA Online Service Center, is required:

• Go to https://my.sma-service.com.

• Create an SMA ID or log in with an existing ID.

• Enter the serial number and commissioning date of your SMA product.

• Complete registration and receive confirmation by email.*

SMA offers options to extend the warranty beyond the factory warranty. Detailed information on our warranty extensions can be found here.

*Installers can also start the warranty process, but will need the homeowners support in confirming via email.

Use our Powerup+ Partner map to find qualified PV installers near you. They will advise you, provide a non-binding quote for your PV system and support you from planning through to commissioning.

PUK stands for Personal Unlocking Key and is used to reset passwords of a digital device if the user loses/forgets the relevant password.

• If passwords and/or product keys are no longer available, there are two types of product keys depending on the software version: PUK and PUK 2.0.

• Guideline for creating PUK & PUK 2.0.

• Guideline for creating PUK 2.0 from firmware version ≥ 4.xx.xx.R.

Manage your energy system – easily and on the go

Keep an eye on consumption, PV yield, and charging points – for your energy transition at home and on the move.

Discover the SMA Energy App

You can register your products in the Online Service Center and manage your warranty conveniently online – including free extension. Installers can also register products and manage warranties but will need homeowner confirmation via email.

Register now

Service Made Simple

In the SMA Online Service Center, you can manage all service processes conveniently online – from product registration to warranty extension.

Enablement & Commissioning: From system configuration to final commissioning, SMA Service helps you maximize performance and operation of your SMA system. Save time and labor expenses doing it right the first time

• Case Support when and where you need it

• Paid Support with commissioning and dedicated troubleshooting: Scheduled ahead, available onsite or remote*

• Self-Help for guidance on troubleshooting, service processes and more

• Product Registration

• Discover the support that suits you

*Commissioning support for SBSE inverters only available remotely at this time

Monitoring, Diagnostics & Support: Diagnose issues faster and minimize downtime – often without a site visit.

• Remote diagnostics and troubleshooting with SMA Sunny Portal

• Clear escalation paths for complex technical issues

• Dedicated SMA technical support teams

• Discover SMA Sunny Portal

• Discover SMA 360° App

Lifecycle Service & Warranty: Support that outlasts your system – from warranty registration to repowering.

• Warranty claims & replacements

• Repowering & upgrading PV systems

• Learn more with SMA Solar Academy

• Residential Repowering

• Commercial Repowering