SMA America has launched a new Online Service Center to installers in the U.S., Canada, and most of Central and ...
A properly maintained solar system can accelerate investment payback and increase yields by up to 30 percent. Having a watchful and proactive eye on your investment is vital to ensuring maximum ROI. With our world-class, plant-wide O&M services for commercial, utility and storage systems, SMA is uniquely positioned to help you achieve greater returns faster and ensure maximum system uptime.
With more than 35 years of experience and 65+ GW installed around the world, you can count on the knowledge we’ve gained supporting thousands of commercial, utility and storage projects. SMA is a top-five ranked O&M provider and now manages a portfolio of nearly 3 GW under contract globally. SMA also provides more coverage and support to our valued partners by offering an enhanced extended service warranty concept.
As part of our plant-wide O&M offering, SMA performs only the most comprehensive inspection and thermal imaging services. These services are performed by SMA professionals who are certified by the ASNT (American Society of Non Destructive Testing) to ensure that nothing compromises the integrity of your PV investment. Whether it’s a commercial, utility or storage project, hot spots can be indicative of future system issues, so SMA insists on finding those potential problems before they can impact system profitability.
As part of SMA’s commitment to customer risk reduction and maximum ROI, our unique NERC/CIP-compliant Solar Monitoring Centers ensure that cybersecurity is at the forefront of our efforts. In addition, we utilize state-of-the-art, real-time remote monitoring and control capabilities to ensure your system performs as expected. Our team of PV experts provides 24/7 coverage around the world. We analyze plant performance, detect potential issues, and resolve matters remotely or dispatch field service engineers to get your system back on track quickly.
With our ability to effectively address both commercial and utility-scale O&M, SMA has the strength and experience to adapt to your requirements and service a diverse portfolio of PV investments while consistently delivering a high level of performance.
For commercial and utility systems
The SMA Preventative plan includes manufacturer preventative maintenance and a visual inspection of the array and BoS components such as combiner boxes, disconnects, and Data Acquisition Systems (DAS). Thermal scans on all electrical DC wiring, inverters, e-housing, pad-mounted transformers, and other electrical equipment identify anomalies. Torque checks and DAS maintenance are also included. Expert advice is provided through remote system monitoring with 24/7 customer support, while a written maintenance summary after each visit and an annual maintenance report provide complete documentation.
For commercial and utility systems
Expanding upon the essential service components of the Preventative plan, the Proactive plan adds in a 24-hour emergency response time and written report for emergency care. Spare parts inventory management simplifies maintenance planning and preserves uptime in the event of an unforeseen mechanical issue. Warranty administration allows for greater focus on revenue-generating activities. System performance is improved through regularly scheduled sub-system testing and verification, real-time monitoring, thermography and calibration services.
The premium option for utility plants
The Performance plan builds upon the Proactive scope of services and delivers the ultimate in O&M support. A complete system design review and 30- day validation test, annual performance ratio guarantees, and enhanced management and reporting provide system owners with an optimum level of long-term security. By leveraging the collective expertise of SMA service engineering, owners benefit from a plan that encompasses all necessary service components to generate bankable guarantees, virtually eliminating risk altogether.
Sometimes even the smallest issues can cause significant challenges that negatively impact your bottom line. In addition to SMA’s superior O&M plans, we also offer individual services that can be integrated in a flexible fashion, resulting in a highly customized O&M solution. Beyond our technical services, SMA offers pest management, array cleaning, system security and system-wide vegetation control among other services. Not only will our services meet your needs, we’re ready to discuss any additional unique requirements you may have regarding regulatory compliance, on-site staffing, or advanced reporting.
Proactive inspection and maintenance is crucial to system uptime and availability. SMA offers comprehensive services on batteries, BMS, energy storage inverters, communications devices and MV/HV equipment on the plant to ensure problems are identified upfront and downtime risk is minimized.