Profitable. Secure. Lucrative.

By investing in a PV system, you are setting the course for a sunny, independent future. SMA offers customized service plans and excellent support so that you can maximize long term production. Whether it is a matter of commissioning, remote monitoring or regular maintenance, you can rely on our full support from the start.

For us, good service means that you can sit back and relax while we get the most out of your PV system.

  • Professional support - experienced service experts on the phone and onsite

  • A global, comprehensive service network with fast response times

  • Comprehensive service for optimum and safe system performance - over 20 years or more

  • A variety of service packages to fit your unique needs

Services at a glance

With SMA Service, you will always be well protected.
We offer the best service solution for any size system.

Services for Home Systems

Services for Home Systems

SMA offers the industry’s most complete warranty program as well as unmatched support for solar professionals.

Go to overview
Services for Industrial Systems

Services for Industrial Systems

SMA provides superior service plans for commercial systems, PV power plants and hybrid energy systems.

Go to overview

SMA Online Service Center

Elevated support with accelerated resolution

The SMA Online Service Center gives PV professionals an edge and allows them to spend less time servicing and more time on revenue generating activities. With the ability to track a service case, request a rebate or inverter exchange, sign up for an extended warranty and access support documentation, unrivaled service is right at your fingertips.

The SMA Online Service Center delivers:

  • Expedited resolution with self-solve documentation, FAQs and information on software updates

  • Simplified service activities across your installed base with access to all your service cases in one location

  • Improved customer communication with the ability to schedule and track the status of cases and device delivery

  • A direct link between the Online Service Center and Sunny Portal for maximum convenience

Visit SMA Online Service Center

Comprehensive warranty program

SMA meets the challenges of an always changing photovoltaic market by offering an enhanced extended service warranty concept, providing even more coverage and support for our valued partners. You can purchase an extended warranty at any time during the original manufacturer’s warranty coverage period, and you can purchase an extended warranty on a repaired unit at any time during the one-year period following the repair.

Warranty Registration Portal

SMA Service Line phone numbers

International SMA Service Line

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Niestetal

SMA Service Line

(international toll-free)

00800 SMA SERVICE
(+800 762 7378423)
(only with request number)

SMA Online Service Center

SMA South America SPA

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Main Office and Office

Santiago de Chile

SMA Service Line

SMA Online Service Center

SMA Australia Pty Ltd.

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Sydney

SMA Service Line (toll free for Australia)

1800 SMA AUS (1800 762 287)

SMA Service Line (international)

SMA Online Service Center

SMA Service Partner Scube Technologies Ltd.

Service Line

SCUBE Technologies Ltd.

SMA Online Service Center

SMA Benelux bv/srl

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Mechelen

SMA Service Line (BE)

SMA Service Line (NL)

SMA Online Service Center

SMA Tecnologia Solar Ltda

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Brasil

SMA Online Service Center

Brazil Service Email

SMA Service Partner Renovatio Solar

Service Line

SMA Online Service Center

SMA Canada, Inc.

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Toronto

SMA Service Line

(toll free for Canada)

+1 877-MY-SMATech (+1 877-697-6283)

SMA Service Partner TERMS a.s.

Our service partner is available Monday to Friday from 8:00 a.m. to 4:00 p.m.

Service Line

SMA Online Service Center

SMA FRANCE S.A.S.

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Lyon

SMA Service Line

SMA Online Service Center

SMA Solar Technology AG

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Niestetal

Service Line

+49 561 9522-499
(only with request number)

SMA Online Service Center

SMA Service Partner AKTOR FM.

Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.

Service Line

SMA Online Service Center

SMA Solar India Pvt. Ltd.

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Thane West

SMA Online Service Center

SMA Service Partner PT Biana Daya Nusantara

Service Line

PT Biana Daya Nusantara

SMA Online Service Center

SMA Italia S.r.l.

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Milano

SMA Service Line

SMA Online Service Center

SMA Japan K.K.

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Tokyo

SMA Service Line

SMA Online Service Center

SMA Service Partner Al-Rowwad for Electrical Substations

Our service partner is available Sunday to Thursday from 8:30 a.m. to 5:30 p.m.

Service Line

SMA Technology Korea Co., Ltd.

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Seoul

SMA Service Line

SMA Online Service Center

SMA Service Partner Koennen Technology

Service Line

Koennen Technology Sdn Bhd

SMA Online Service Center

Servicio Técnico Residencial, Comercial e Industrial

Horario de Servicio, Lunes a Viernes de 09:00 am a 16:00 hrs (Zona Centro)

Service Line

SMA Online Service Center

SMA Service Partner Megatron Energy Services

Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.

SMA Service Partner ESI Philippines Transformer Service Corp.

Service Line

ESI Philippines Transformer Service Corp.

SMA Online Service Center

SMA Service Partner TERMS a.s.

Our service partner is available Monday to Friday from 8:00 a.m. to 4:00 p.m.

Service Line

SMA Online Service Center

SMA Service Partner FF SOLAR ENERGIAS RENOVÁVEIS, LDA

Our service partner is available Monday to Friday from 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm

Service Line

SMA Online Service Center

SMA Service Partner Solar Hive

Service Line

SMA Online Service Center

SMA Solar Technology Middle East

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Dubai

SMA Service Line

SMA Online Service Center

SMA Ibérica Tecnología Solar, S.L.U.

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Barcelona

SMA Service Line Iberica

SMA Online Service Center

SMA Service Partner SJ Solar + Storage Lanka

Service Line

SMA Online Service Center

SMA Service Partner Hengs Technology Co., LTD.

Service Line

Hengs Technology Co., LTD.

SMA Online Service Center

SMA Service Partner Tirathai E & S

Service Line

Tirathai E&S Company Limited

SMA Online Service Center

SMA Service Partner DEKOM Ltd. Şti.

Our service partner is available Monday to Friday from 9:00 a.m. to 4:00 p.m.

Service Line

SMA Online Service Center

SMA Solar Technology Middle East

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Dubai

SMA Service Line

SMA Online Service Center

SMA Solar UK Ltd.

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Milton Keynes

SMA Service Line

SMA Online Service Center

SMA America, LLC

You can only contact the SMA Service Line by phone with a valid request number.

Here's how it works:

  1. Create a service request
    Create a service request in the SMA Online Service Center at my.sma-service.com.
  2. Receive a request number
    After creating your request, you will receive your personal request number.
  3. Contact the Service Line (SMA Service Line Checklist)
    Call the SMA Service Line and have your request number ready.

Your call cannot be processed without a request number.

Headquarters

Rocklin, CA

Online Service Center

SMA Service Line

(toll free for USA, Canada and Puerto Rico)

+1 877-MY-SMATech (+1 877-697-6283)

SMA Service Partner Vietnam Service New Energy

Service Line

SNE Vietnam Ltd.

SMA Online Service Center

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