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Exceptional service that pays off
SMA takes great care to ensure that your PV system is supported throughout its entire life-cycle. Our flexible service offerings are designed to support solar power professionals of all skill levels in projects both large and small. Whether its system design utilizing our award winning Sunny Design software or troubleshooting an inverter in the field with the help of the SMA service line, we’ll be here for you.
Get expert support for your technical needs. Find our contact info here and give us a call or send us an email. We’re happy to help with questions on a wide variety of topics including:
Use of our communication hardware and software
Operation and failure analysis
Troubleshooting and exchange of Sunny Boys
General questions about Sunny Boys
Comprehensive warranty program
SMA meets the challenges of an always changing photovoltaic market by offering an enhanced extended service warranty concept, providing even more coverage and support for our valued partners. You can purchase an extended warranty at any time during the original manufacturer’s warranty coverage period, and you can purchase an extended warranty on a repaired unit at any time during the one-year period following the repair.
Click the banner to visit the warranty registration portal.
To learn more about the warranty option for a specific SMA product, please click here to visit our Downloads page and select a product from the list.
We will keep down time to a minimum by shipping a replacement device as soon as possible, generally the same day as your call or online request. Should our inverter need replacement, we will provide you with an upgrade containing the latest technology. We will even exchange discontinued inverters with a new model where technically feasible. SMA technology is continuously evolving. With our unique future-proof guarantee, your customer can be assured his or her replacement device will perform as well as, or better than, when it was first installed.