Profitable. Secure. Lucrative.

By investing in a PV system, you are setting the course for a sunny, independent future. SMA offers customized service plans and excellent support so that you can maximize long term production. Whether it is a matter of commissioning, remote monitoring or regular maintenance, you can rely on our full support from the start.

For us, good service means that you can sit back and relax while we get the most out of your PV system.

  • Professional support - experienced service experts on the phone and onsite
  • A global, comprehensive service network with fast response times
  • Comprehensive service for optimum and safe system performance - over 20 years or more
  • A variety of service packages to fit your unique needs

Services at a glance


With SMA Service, you will always be well protected.
We offer the best service solution for any size system.

SMA Service for Home Systems


Services for Home Systems

SMA offers the industry’s most complete warranty program as well as unmatched support for solar professionals.

Extended Warranty

Go to overview

SMA Service for Industrial Systems


Services for Industrial Systems

SMA provides superior service plans for commercial systems, PV power plants and hybrid energy systems.

Go to overview

SMA Operations and Maintenance


O&M Services

SMA is a top-five ranked O&M provider and now manages a portfolio of nearly 3 GW under contract globally.

  • Unmatched Plant-Wide PV & Storage Experience
  • Advanced Inspection & Thermal Imaging Capabilities
  • Paramount Investment Security With 24/7 Remote Monitoring
  • Scalable O&M Plans
  • Supplemental Services
  • Energy Storage O&M
  • Resources

Go to overview

SMA Online Service Center
Elevated support with accelerated resolution

The SMA Online Service Center gives PV professionals an edge and allows them to spend less time servicing and more time on revenue generating activities. With the ability to track a service case, request a rebate or inverter exchange, sign up for an extended warranty and access support documentation, unrivaled service is right at your fingertips.

The SMA Online Service Center delivers:

  • Expedited resolution with self-solve documentation, FAQs and information on software updates
  • Simplified service activities across your installed base with access to all your service cases in one location
  • Improved customer communication with the ability to schedule and track the status of cases and device delivery
  • A direct link between the Online Service Center and Sunny Portal for maximum convenience

Visit SMA Online Service Center
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SMA Online Service Center

Comprehensive warranty program

SMA Warranty Registration Portal

SMA meets the challenges of an always changing photovoltaic market by offering an enhanced extended service warranty concept, providing even more coverage and support for our valued partners. You can purchase an extended warranty at any time during the original manufacturer’s warranty coverage period, and you can purchase an extended warranty on a repaired unit at any time during the one-year period following the repair.


Warranty Registration Portal

SMA Service Line phone numbers

  • International SMA Service Line
    Our expert teams are available Monday to Friday from 9:00 a.m. to 4:00 p.m.
    Headquarters
    Niestetal
  • SMA Service Line
    00800 SMA SERVICE (+800 762 7378423)
    (international toll-free)
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA Australia Pty Ltd.
    Headquarters
    Sydney
  • SMA Service Line (toll free for Australia)
    1800 SMA AUS (1800 762 287)
  • SMA Service Line (international)
    +61 2 9491 4200
  • SMA Online Service Center
    my.sma-service.com
  • SMA CANADA, INC.
    Headquarters
    Toronto
  • SMA Service Line
    +1 877-MY-SMATech (+1 877-697-6283)
    (toll free for Canada)
  • SMA Service Partner TERMS a.s.
    Our service partner is available Monday to Friday from 8:00 a.m. to 4:00 p.m.
    Service Line
    +420 387 6 85 111
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA FRANCE S.A.S.
    Our expert teams are available Monday to Friday from 8:00 a.m. to 4:00 p.m.
    Headquarters
    Lyon
  • SMA Service Line
    +33 472 22 97 00
  • SMA Online Service Center
    www.My.SMA-Service.com
  • SMA Service Partner AKTOR FM.
    Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.
    Service Line
    +30 210 8184550
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA Italia S.r.l.
    Our expert teams are available Monday to Friday from 9:00 a.m. to 5:00 p.m.
    Headquarters
    Milano
  • SMA Service Line
    +39 02 8934-7299
  • SMA Online Service Center
    www.my.sma-service.com
  • SMA Service Partner Al-Rowwad for Electrical Substations
    Our service partner is available Sunday to Thursday from 8:30 a.m. to 5:30 p.m.
    Service Line
    +971 2 234 6177
  • SMA Service Partner Exel Solar S.A.P.I. DE C.V.
    Our service partner is available Monday to Friday from 09:00am – 19:00pm (MX Central Time)
    Service Line
    Residential and Commercial Service
     
    01 800 762 3935
    Service@SMA-Mexico.com
  • Service Line
    Utility Service
    +1 (916) 625-3506
    US-ServiceCentral@SMA-America.com
    www.SMA-Service.com
  • SMA Service Partner OLC Energy Services (Pty) Ltd
    Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.
    Service Line
    +264 61 207 5111
  • SMA Service Partner FF SOLAR ENERGIAS RENOVÁVEIS, LDA
    Our service partner is available Monday to Friday from 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm
    Service Line
    +351 282 094 779
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA Solar Technology South Africa Pty Ltd.
    Our expert teams are available Monday to Friday from 8:00 a.m. to 5:00 p.m.
    Headquarters
    Cape Town
  • SMA Service Line
    08600 SUNNY (08600 78669)
    (ShareCall number / local rate for South Africa)
    International
    +27 (0)21 826 0699
  • SMA Online Service Center
    www.my.sma-service.com
  • SMA Ibérica Tecnología Solar, S.L.U.
    Our expert teams are available Monday to Friday from 9:00 a.m. to 4:00 p.m.
    Headquarters
    Barcelona
  • SMA Service Line Iberica
    +34 935 63 50 99
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA Service Partner DEKOM Ltd. Şti.
    Our service partner is available Monday to Friday from 9:00 a.m. to 4:00 p.m.
    Service Line
    +90 24 22430605
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA Middle East LLC
    Our expert teams are available Sunday to Thursday from 8:30 a.m. to 4:30 p.m.
    Headquarters
    Abu Dhabi
  • SMA Service Line
    +971 2234 6177
  • SMA Online Service Center
    www.my.sma-service.com
  • SMA Solar UK Ltd.
    Our expert teams are available Monday to Friday from 8:00 a.m. to 4:00 p.m.
    Headquarters
    Milton Keynes
  • SMA Service Line
    +44 1908 304899
  • SMA Online Service Center
    www.my.sma-service.com
  • SMA AMERICA, LLC
    Rocklin, CA
    Headquarters
  • Online Service Center:
    https://my.sma-service.com/
  • SMA Service Line
    +1 877-MY-SMATech (+1 877-697-6283)
    (toll free for USA, Canada and Puerto Rico)
  • Residential and Commercial Service:
    Service@SMA-America.com
  • Utility Service:
    US-ServiceCentral@sma-america.com
  • SMA JAPAN K.K
    Headquarters
    Tokyo
  • SMA Service Line
    0120 323 274

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