With the free use of "SMA SMART CONNECTED," you can still ensure that the error events of your SMA inverters will be sent directly to the SMA Contact Center or to the installer. SMA has decided to extend the activation period of SMA SMART CONNECTED to two years after commissioning giving you the opportunity to use SMA SMART CONNECTED for this period.
All you have to do is activate SMA SMART CONNECTED in your Sunny Portal. Instructions for activation can be found here:
SMA Smart Connected is a free and automatic inverter monitoring service. Developed specially for PV system operators and installers, it secures long-term investment and trust in solar energy. During service calls, we quickly identify the correct fault diagnosis. This allows installers to provide targeted customer service for the device, in turn saving valuable working time, cutting analysis costs and minimizing system downtime. SMA Smart Connected gives installers and PV system operators round-the-clock peace of mind.
Offer efficient service and benefit from cost advantages
Benefit from a globally unique inverter service package and enjoy maximum system availability
When registering the system in Sunny Portal, the installer activates SMA Smart Connected and so starts automatic inverter monitoring by SMA. Activation can take place within 90 days of inverter commissioning.
If an inverter or component needs to be replaced, SMA will automatically ship the appropriate product within the delivery period agreed upon after a fault has been diagnosed. Thanks to early notification, the PV system operator and installer can quickly arrange an appointment for replacing the inverter or affected component as soon as possible.
SMA checks the inverter for operational anomalies automatically and around the clock. PV system operators and installers alike benefit here from SMA’s many years of experience.
PV system operators can claim compensation from SMA if the replacement device or components are not shipped within the time period agreed upon.
Once a fault has been diagnosed and analyzed, SMA informs the PV system operator and installer immediately by email. This ensures that everyone involved is properly prepared for the troubleshooting process, guaranteeing minimum downtime and reducing the amount of work and costs.
Thanks to SMA Smart Connected, extended periods of downtime that might otherwise go unnoticed are a thing of the past — a real win-win situation for PV system operators and installers alike. Automatic, quick and professional.